0001269: [Smart3][TVStorm][VoC] Video Screen issue after Smart3 booting

ID	Project	Category	View Status	Date Submitted	Last Update

0001269	T99X171.00 SKB Eagle	VOC	public	2021-06-07 16:52	2021-12-23 17:50

Reporter	(ALTech) Younkwang Jung	Assigned To	(SW) Kerwin Chen	Due Date
Priority	normal	Severity	s2-severe	Reproducibility	have not tried
Status	closed	Resolution	fixed

Summary	0001269: [Smart3][TVStorm][VoC] Video Screen issue after Smart3 booting
Description	Hi Kerwin FW : 15.520.8-0004 TV Model : Samaung UN32LS001AFXKR Jira link is below https://jira.skbroadband.com/browse/BTVV-2787 If user wake up after entering the set-top box sleep state for a long time, there is a problem with the video screen. I attached screen_capture file and log please check this issue Thank you YK.Jung
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User List	(ALTech) SY Yoon , ~~(SW) Brent Choi~~ , (SW) Jerry Lin Username

(ALTech) Younkwang Jung 2021-06-07 16:52 developer	IMG_5539.jpg (39,372 bytes) IMG_5539.jpg (39,372 bytes) ME0035_20210604_40_5b_d8_6d_39_ec.zip (752,921 bytes)

(SW) Kerwin Chen 2021-06-08 16:11 developer ~0007395	Hi Mr. YK Jung, Please make sure the problem description is correct or not. From the log, STB just boots up. (You can see uptime is 1 min in "uptime.txt") But the problem description is "wake up after entering the set-top box sleep state for a long time, there is a problem..". We need to make sure if log files is captured while issue happened. Please help to clarity it. Thanks!

(ALTech) Younkwang Jung 2021-06-09 10:35 developer ~0007402	Hi Kerwin As you said, log of the issue is not clear. (uptime 1min) And user's STB was updated to v10.524.10-0000 yesterday. But this issue keeps happening. So the engineer is preparing to visit together. If additional log occurs for this issue, I will send it to you. Thank you. YK.Jung

(SW) Kerwin Chen 2021-12-23 17:50 developer ~0009081	no activity, please reopen is issue still exists

Date Modified	Username	Field	Change
2021-06-07 16:52	(ALTech) Younkwang Jung	New Issue
2021-06-07 16:52	(ALTech) Younkwang Jung	Status	new => assigned
2021-06-07 16:52	(ALTech) Younkwang Jung	Assigned To	=> (SW) Kerwin Chen
2021-06-07 16:52	(ALTech) Younkwang Jung	File Added: IMG_5539.jpg
2021-06-07 16:52	(ALTech) Younkwang Jung	File Added: ME0035_20210604_40_5b_d8_6d_39_ec.zip
2021-06-07 16:52	(ALTech) Younkwang Jung	Issue Monitored: (SW) Brent Choi
2021-06-07 16:52	(ALTech) Younkwang Jung	Issue Monitored: (SW) Jerry Lin
2021-06-07 16:52	(ALTech) Younkwang Jung	Issue Monitored: (ALTech) SY Yoon
2021-06-08 16:11	(SW) Kerwin Chen	Note Added: 0007395
2021-06-09 10:35	(ALTech) Younkwang Jung	Note Added: 0007402
2021-12-23 17:50	(SW) Kerwin Chen	Status	assigned => closed
2021-12-23 17:50	(SW) Kerwin Chen	Resolution	open => fixed
2021-12-23 17:50	(SW) Kerwin Chen	Note Added: 0009081